Terms of Service | Gauteng Tablecloth Hire

These Terms of Service govern your use of Gauteng Tablecloth Hire's services and website. By submitting a quote request or placing an order, you agree to these terms.

1. The Hire Agreement

A hire agreement is formed when Gauteng Tablecloth Hire confirms your order in writing (via email or WhatsApp). The agreement covers the specific items, quantities, colours, delivery date, delivery suburb, and hire period specified in the confirmation.

2. Pricing and Payment

All prices are quoted in South African Rand (ZAR) and are inclusive of VAT where applicable. Payment is required before or on delivery unless otherwise agreed in writing. We accept EFT (bank transfer) and card payments via Stripe.

3. Refundable Shortage Deposit

A refundable shortage deposit of R500–R1,000 (depending on order size) is required on all confirmed orders. This deposit is:

Held against missing items and permanent fabric damage
Refunded within 3–5 business days after linen recount at our laundry facility
Subject to deductions of R250 per missing or permanently damaged cloth

Stains, dirt, and general soiling are not grounds for deposit deductions — laundering is included in the hire rate.

4. Delivery and Collection

We provide door-to-door delivery and collection across Gauteng. Delivery times are confirmed at the time of order. The client is responsible for ensuring someone is available to receive the delivery at the agreed time and location.

5. Return Condition

Linen may be returned dirty and unsorted — laundering is included. However, the following will result in deposit deductions or additional charges:

Missing items (R250 per cloth)
Permanent damage: burns, tears, cuts, or irreversible staining (R250 per cloth)
Items returned to the wrong location (collection fee applies)

6. Cancellations

Cancellations more than 7 days before delivery: full refund of any deposit paid
Cancellations 3–7 days before delivery: 50% of the hire value is retained
Cancellations less than 72 hours before delivery: full hire value is retained

7. Liability

Gauteng Tablecloth Hire's liability is limited to the value of the hire agreement. We are not liable for any consequential, indirect, or special damages arising from the hire of our products.

8. Governing Law

These terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.

9. Contact

For terms-related enquiries: [email protected]